Policies

Shipping Policy

Order Processing

• All orders are processed within 3–5 business days after successful payment confirmation.
• Business days exclude weekends and public holidays.
• Processing times may be extended during product launches, restocks, promotions, holidays, or periods of high order volume.

Shipping & Delivery

• Customers will receive tracking information once orders have been dispatched.
• Estimated delivery times:

• Metro Manila: 1–3 business days
• Luzon: 2–5 business days
• Visayas & Mindanao: 3–7 business days

Delivery estimates are not guaranteed and may vary due to courier operations, weather conditions, transportation disruptions, or other circumstances beyond our control.

Shipping Fees

Shipping fees are calculated at checkout based on destination and package weight.

Address Accuracy

• Customers are responsible for providing complete and accurate shipping information.
• SNOOZE is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect address details.

Lost or Damaged Shipments

• Damaged shipments must be reported within 48 hours of delivery with clear supporting photographs.
• Customers must contact support regarding lost shipments within 7 days of the estimated delivery date.